EXPLORE SOLUTIONS

Amelia for Customers

Deliver the experience your customers expect. Amelia AI Agents transform every customer-facing interaction from end-to-end:

  • They understand and answer
  • They take action
  • They work across all channels
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EXPLORE SOLUTIONS

Amelia for Employees

We help you work smarter. Amelia is your 24/7 digital workforce – with AI agents that give your employees a single place to ask questions and resolve issues:

  • They onboard new employees
  • They manage your service desk
  • They co-pilot your service agents
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COlappse

Key Technologies

Our AI is built on 20+ years of global R&D, and we’re just getting started. From leading voice recognition to enterprise-ready agentic capabilities, we deliver the best.

Proprietary Voice AI

SoundHound AI’s market-leading Automatic Speech Recognition (ASR), named Polaris, outperforms with 99% intent recognition.

Agentic Architecture

Our proprietary agentic architecture powers our most efficient AI agents yet – combining GenAI, autonomous decision-making, and real-time action.

GenAI / LLM Agnostic

Amelia is built to be interoperable across major LLMs. We harness the power of your preferred model to deliver elevated experiences across all channels.

Action Functions

Our AI agents are designed to take action – not just send links. From completing bank transfers to fulfilling prescriptions, our AI agents complete complex tasks.

Results That Matter

We are more than a platform – we’re a partner. We help each of our customers maximize the business value of their deployment and efforts.

For Customers

1500

Daily appointments scheduled by Amelia for one vision care provider.

15

%

Higher NPS than human reps scored for one telecom provider.

For Employees

1

1 day onboarding process established through Amelia AI Agents for HR.

500

Daily password resets handled for a major healthcare services provider.

What Our Customers Say

BNP Paribas Securities Services

BNP Paribas logo
Hyundai logo

“NOA [powered by the Amelia Platform] offers clients a new personalised experience, enabling them to access information and services, when and where they need them.”

Phillipe Ruault
Former Head of Digital Transformation, BNP Paribas Securities Services
Telefonica Logo
Snap Inc. logo

“We discovered that the main catalyst for our digital transformation would be to focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere, transparent and personalized.”

Gonzalo Gomez Cid
Global Contact Center Director, Telefónica
Teva Pharmaceuticals logo
Pandora logo

“By creating Medi using the Amelia Answers platform, we empower our customers to better understand their medications and ultimately achieve better health outcomes.”

Elena Jiménez Díaz
Associate Director of Customer Experience at Teva

We Partner Towards Value

We’re dedicated to driving results for your business. By partnering with you from pre-sales through deployment and long-term planning, we ensure you unlock the full potential of our platform.

We help you get educated and evaluate your opportunity across a number of dimensions, including:

Discovery

We want to hear from you. What are your challenges, and your aspirations for the future? We’ll see where we can help.

We’ll show you what’s under the hood. Catered demos, technical capabilities and requirements, and more.

We help you move your bottom line. Together, we’ll identify where our platform aligns with your needs to drive high-value outcomes.

Whether you start small or large, our expert team will help you identify the optimal deployment – from use cases to integrations.

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