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Our Company
SoundHound Recognized as 2021 Company of the Year by Frost and Sullivan
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Our Company
SoundHound Recognized as 2021 Company of the Year by Frost and Sullivan
Build your restaurant a custom AI-powered voice assistant that handles 100% of your phone calls.
PRODUCTS
Build your restaurant a friendly, custom AI-powered voice assistant that handles 100% of your phone calls including, greetings, hours, menu, location, delivery, locations, wait time, delivery, policies, promotions, handoff to person, SMS to reservations, ordering, delivery, and more.
Easy-to-understand voice assistant that takes phone orders and automatically processes them by seamlessly integrating with Square, Toast, Oracle, and Olo POS systems, – with more POS integrations in the future. If your POS is not unsupported, you can still get Smart Answering which requires no integrations.
BENEFITS
SoundHound’s voice assistant answers every call—even during peak hours—eliminating the busy signal, answering questions, taking multiple orders simultaneously, and seamlessly processing the order and payment through your POS system.
While your staff is cooking, cleaning, serving food, and providing exceptional customer service, SoundHound’s voice assistant is on the phone answering questions and taking orders—increasing the number of orders processed and bringing value to your business.
Reduce the time and resources it takes to continually hire, train, and onboard staff. SoundHound’s voice assistant for restaurants is like having a permanent staff member who’s always on shift and ready to take calls.
Make it simple for your customers to order with our new Text-to-Order solution. Now your customers can quickly and easily place orders via text by interacting with your Smart Ordering AI assistant.
Text-to-Order drives revenue with consistent upselling, enhances the customer experience with reduced wait times, and allows employees to refocus on providing better in-person service.
If you have already deployed Smart Ordering, then Text-to-Order can be easily added on. A single integration with your POS system and the power of conversational AI can unlock multiple customer touchpoints, from phone to SMS, and more.
CUSTOMER STORY
No need to decide between taking a phone order and serving the guest in front of you. SoundHound’s voice assistant for restaurants answers every call on the first ring and can complete transactions without putting callers on hold.
Staffing is costly and time consuming. An always-on voice assistant who knows your menu can staff the phones, so you don’t have to. Alleviate the time and effort to continuously train new employees and adjust schedules to ensure someone can answer the phone.
Busy, hungry customers calling ahead for take-out or to ask questions rarely have the patience to be put on hold. A dedicated voice assistant provides helpful service every time and frees your staff to focus on quality food preparation and courteous delivery.
How can I customize my business’ voice assistant?
With Smart Ordering, we will ingest your entire menu and you can customize your greetings and goodbyes to suit your brand. With Smart Answering, you can customize your voice assistant to answer most, if not all questions your customers ask on the phone. Add as many custom questions as needed that are relevant to your business, plus common questions listed below.
Greetings and goodbyes
Business description and value proposition
Product and service information
Menus
Frequently asked questions
Reservations/appointments
Pricing
Ordering
Promotions and deals
Policies
Parking
Accessibility
Wait times
Hiring
Do I need to set up a new phone number or does it use my current business line?
We can use your existing business phone number. You simply set up call forwarding which can be done on your phone provider’s website. Learn how here.
Can SoundHound handle multiple calls at the same time?
Yes, our platform can handle a large volume of calls simultaneously so your customers never have to wait.
What if a customer wants to speak to a real person?
Yes, you can transfer customers to a real person. Contact us here if you have questions.
What technology does SoundHound Smart Answering technology use?
SoundHound has built the leading independent voice AI platform, featuring a “full stack” of voice AI technologies including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text to Speech (TTS).
Smart Answering also uses the latest generative AI technology that allows businesses to quickly build customized voice assistants that can accurately answer virtually any question your customers may ask.
You can trust SoundHound’s nearly 20 years of experience in artificial intelligence to deliver fast, accurate, and more natural conversational experiences. We power millions of integrations, from our Chat AI app, to millions of automobiles, and a fast-growing network of restaurants, and other businesses.
What kind of custom integrations can you do?
Contact us here and a sales representative will quickly contact you.
How much does it cost?
Contact us here and a sales representative will quickly contact you.
